At WhoKnows, we are a forward-thinking team focused on revolutionizing B2B lead generation. Using AI-driven, omni-channel strategies, we help businesses build optimized lead generation engines that deliver real results. We’re seeking a motivated and customer-centric Customer Service Representative to support our growing team in a fast-paced, collaborative environment.
What You’ll Do:
- Customer Support: Provide exceptional service to clients via phone, email, and chat, addressing inquiries, troubleshooting issues, and providing timely resolutions.
- Client Engagement: Build and maintain positive relationships with clients, ensuring they receive top-notch support and assistance throughout their journey with WhoKnows.
- Issue Resolution: Handle customer complaints, concerns, and requests professionally and efficiently, ensuring a positive experience.
- Product Knowledge: Become an expert on WhoKnows’ products and services to provide accurate information and guide customers effectively.
- Team Collaboration: Work closely with marketing, creative, and project management teams to address client needs and provide relevant feedback.
- Documentation: Maintain detailed records of client interactions, ensuring accurate tracking of issues, requests, and resolutions.
- Customer Feedback: Actively gather and share customer feedback to help improve our services and enhance the customer experience.
What We’re Looking For:
- Education: High School Diploma, GED, or equivalent; previous customer service experience is a plus.
- Experience: Previous experience in a customer service role, preferably in a marketing, technology, or fast-paced environment.
- Problem-Solving Skills: Strong ability to identify issues and provide effective solutions in a timely manner.
- Excellent Communication: Strong verbal and written communication skills with the ability to professionally engage with clients and team members.
- Empathy: A customer-first attitude with the ability to remain calm, understanding, and professional in any situation.
- Tech-Savvy: Comfortable using various office software tools (Microsoft Office, Google Suite, CRM systems, etc.) and customer support platforms.
- Team Player: Ability to work independently while contributing to a collaborative and dynamic team environment.
Why WhoKnows?
- Career Growth: Be part of a company focused on growth—both for our clients and our team members.
- Collaborative Environment: Join a team where creativity is encouraged, ideas are shared, and success is celebrated.
- Impactful Work: Play a vital role in delivering exceptional customer service that helps businesses optimize their lead generation strategies.
- Development Opportunities: Gain valuable experience with opportunities for growth within a supportive, thriving company.
Ready to Join Our Team?
If you're passionate about providing top-tier customer service and want to be part of a company dedicated to leveraging AI for business growth, we want to hear from you! Apply today to take the next step in your career with WhoKnows and help businesses thrive with optimized lead generation strategies.